A few weeks back I called a company with which I do some business. One of the things that impresses me about this company is that a human answers the phone. Oh, and they provide good customer service too. After I introduced myself, the fellow on the line said, “Hello, Mr. Caines. How are you… Continue reading The Long Answer?
Dial 9 First I was in the school’s main office when a middle school student entered and asked the secretary if he could use the office phone to call home. She gave him permission then said, “Just dial 9 first.” I turned to the student, “Excuse me, can you tell me what ‘dial’ means?” He… Continue reading Dial 9 First